Ampere Time 48V(51.2V) 100Ah, 5120Wh Lithium LiFePO4 Battery with 4000+ Discharge Cycles & Built in 100A BMS

We have multiple warehouses in the USA, located in CA/TX/GA/KS. Most of our shipments are from the CA warehouse and our shipping are very fast, If you are living in CA, you’ll be expected to receive your package within 1~2 workdays based on our experience.

Our returns service is available in two situations.
1.Returns for personal reasons:
As our battery is heavy and hazardous good, it will cost us (shipping the battery to you)+(shipping back to us)=shipping fees, if you need to return the battery. And it also has big risk to be damaged by UPS during the transportation. we will provide the pre-paid label for you to return the battery (this normally cost less than you send it back yourself). We will partially refund your order once the UPS has received the package. The shipping the battery to you will be borne by us, while the shipping fee for returning battery will be excluded on the refund. We will send a pre-paid label to you by default if this email has not received any reply within 48hrs.

2. Returns for product problem :
Battery correctly under the instructions of the manual.
Procedures for Warranty Claims
1. We’ll assist to analyze consumer’s problem within 24 hours, and help solve problem, restore battery usage, and introduce the optimal use method. 2. If our product fails to work normally, the consumer assists us in completing all the battery testing, and both parties confirm that the product does have quality problems, we’ll send new battery replacement to the defective battery after it has been returned to our US warehouse by the pre-paid label we prepared. And the defective battery will be checked and tested by our technical team to analyze the problem.